Last updated: September 28, 2026
Cymbiotikadeal (“we,” “us,” or “our”) operates the website at cymbiotikadeal.my. This page explains what information we collect from visitors and customers, why we collect it, and how we handle it. We have written it in plain language because we believe you should be able to understand it without a legal background.
Information We Collect
We collect the following categories of information:
Information you give us directly:
- Full name
- Email address
- Telephone number (if you provide one at checkout or when contacting us)
- Shipping address
- Billing address (if different from shipping)
- Payment information (card number, card expiry, and security code; PayPal account details when you choose PayPal at checkout)
Information collected automatically when you use our website:
- IP address
- Browser type and version
- Device type and operating system
- Pages you visit on our site and how long you spend on them
- Referring website or search term that brought you to our site
- Cookie data, including session cookies and analytics cookies
Transaction information:
- Order history, including items purchased, order value, and order date
- Payment status and refund records
We do not collect government-issued identification numbers, biometric data, or any information about your health or medical condition.
How We Use Your Information
We use the information above for three purposes only:
Order processing and shipping. We use your name, email, phone number, shipping address, and payment information to process your order, confirm payment, prepare your package, hand it to the carrier, and send you order and shipping confirmations. We share your name and shipping address with the carrier solely for delivery.
Customer service and after-sales support. We use your contact information and order history to respond to your enquiries, process returns and refunds, investigate delivery issues, and resolve any problem you raise with us. When you email or call us, we may keep a record of that communication to ensure we follow through.
Website optimisation and analytics. We use IP address, browser data, pages visited, and cookie data to understand how visitors use our site, identify pages that are not working well, and improve navigation and load times. This information is aggregated and does not identify you personally.
We do not sell your personal information to third parties. We do not use your information for marketing purposes unless you have specifically opted in to receive marketing emails, and you can withdraw that consent at any time by using the unsubscribe link in any marketing email or by contacting us directly.
Cookies
Our website uses cookies for two purposes: to keep your shopping cart and session active while you browse, and to collect anonymised analytics about how visitors use the site. You can disable cookies in your browser settings, but doing so may prevent the shopping cart from functioning correctly. We do not use cookies for cross-site advertising tracking.
Payment Security
All payment information is transmitted over a secure SSL-encrypted connection. We do not store full card numbers on our servers. Payment processing is handled by our payment providers, who are PCI-DSS compliant. We receive only the information necessary to confirm that payment was successful and to process refunds.
Data Retention
We retain order records for as long as required to comply with tax and accounting obligations in the jurisdictions where we operate. Customer service communications are retained for 24 months from the date of the last contact. Analytics data is retained in aggregated form and is not linked to individual customers after 14 months.
Your Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal information, subject to our legal obligation to retain order records.
- Withdraw consent for marketing communications.
To exercise any of these rights, email info@cymbiotikadeal.my. We will respond within 5 business days.
Changes to This Policy
If we make material changes to how we handle personal information, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email.
Contact
Cymbiotikadeal
8100 Calhoun Rd, Milford, DE 19963, United States
info@cymbiotikadeal.my
+1 302-249-7924
Monday–Friday, 9:00 AM–6:00 PM ET