Last updated: September 28, 2026
We want every customer to feel confident ordering from Cymbiotikadeal. If something is not right, this page tells you exactly how to return an item, how long you have, and when your money comes back.
The Short Version
You have 30 calendar days from the date of delivery to request a return. Returns are free. We do not charge restocking fees or processing fees of any kind. Refunds are issued to your original payment method. We do not offer exchanges — if you want a different item, return the original for a refund and place a new order, which will ship faster than a replacement would.
Return Window
The 30-day return window begins on the delivery date recorded by the carrier, not the order date. If you are returning an item because it is defective or because we shipped the wrong product, the same 30-day window applies, but return shipping is handled differently (see below).
Return Eligibility
To be eligible for a return, the item must meet all of the following conditions:
- It is unused and in the same condition you received it.
- It is in the original packaging, with all inserts, seals, and accessories included.
- You can provide the order number or the email address used at checkout.
For health and safety reasons, we cannot accept returns of products that have been opened, used, or had their hygiene seal broken, unless the product is defective.
How to Start a Return
- Email info@cymbiotikadeal.my with your order number and a brief description of why you want to return the item. If the item is defective, please attach a photo showing the issue.
- We will reply within 1 business day with a prepaid return label and instructions. You do not need to purchase postage or visit a carrier location to obtain a label.
- Pack the item securely in its original packaging, attach the prepaid label, and drop the package at the carrier location indicated on the label.
- Once the package is scanned by the carrier, keep the drop-off receipt until your refund is confirmed.
Who Pays for Return Shipping
| Return Reason | Return Shipping Cost | Who Provides the Label |
|---|---|---|
| Change of mind, ordered by mistake, no longer wanted (customer remorse) | Covered by Cymbiotikadeal | Cymbiotikadeal provides a prepaid label |
| Item arrived defective, damaged, or incorrect | Covered by Cymbiotikadeal | Cymbiotikadeal provides a prepaid label |
In both cases, return shipping is free to you. We do not deduct shipping costs from your refund. There is no restocking fee, no processing fee, and no deduction of any kind.
Refund Timing
After we receive your returned item and confirm it meets the eligibility conditions above:
- Refund processing: 1–2 business days from the date the return is received at our warehouse.
- Refund appearing on your statement: an additional 7–10 business days, depending on your bank or card issuer. This is the time your financial institution takes to post the credit, not time we control.
Refunds are issued to the original payment method only. We cannot issue refunds to a different card, a different PayPal account, or by any other method.
If your return is received but does not meet the eligibility conditions, we will contact you with photos and an explanation. You may choose to have the item shipped back to you at your cost, or we can dispose of it on your behalf.
Exchanges
We do not process exchanges. If you would like a different product, please return the original item for a refund and place a new order. A new order will ship within our standard processing window and will almost always arrive faster than waiting for an exchange to be processed.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 5 days of delivery. Include your order number and a photo of what you received. We will ship the correct item or issue a full refund immediately — you will not be asked to wait for the return to be processed before we act. In these cases, you keep the original item unless we specifically ask for it back.
This policy works together with our Shipping Policy, which explains delivery timeframes and how to report packages that are lost or damaged in transit.